Power of Social & an example of “Wisdom of the Crowds”

In a previous post, I discussed how you don’t always get a correct answer to a question you ask to a crowd.

One of the Spark talks given at Lotusphere 2012 was by Mitch Cohen. It was titled “Get Cancer – Get Social”. His wife had been diagnosed with breast cancer.

Mitch’s talk was a good, & inspiring, one. He talked about the part the internet, and social media played, and broke it down into three areas:

  • Information
  • Misinformation, and
  • Support

 

(Mis)Information

“Believe it or not, someone (can) be wrong on the internet”

The first thing that Mitch did when his wife was diagnosed was to tell her not to look for answers on the internet. In his talk, he tells us that no two diagnosis’ are the same, and that everyone reacts differently. There are a lot of people out there trying to be helpful, and give advice, but it was, really, misinformation. The best thing to do, said Mitch, is ask the questions to the experts – the doctors and oncologists.

Social

“There’s a lot of support you can get”

Mitch talked about Facebook. “You can be sitting at an infusion centre, letting this poison run into you boy, and you could be thinking about that, or you could be looking at the 100 of comments coming in wishing you support.”

Blogging

Mitch’s wife started blogging about what she was going through. She wrote about how she was feeling, how she was handling it, and what she thought about what was going on. Not only did it made it easier for her to tell her friends all about it, it made it really made it easier for Mitch to share it with his friends.

Living Vicariously

Mitch pointed out that going through chemo means you end up being more susceptible to infection  Which means that you can’t be around other people. Being able to see what the vacation photos of others on Facebook, and reading their stories really made a difference to his wife.

Thousands of Miles Away

“I wish we were closer, I wish there was something we could do”

Mitch told of the great support they got from their local friends was, but what he found incredibly powerful was the support he got from people thousands of miles away. How people he had never met in person came up to him (at the conference) and were genuinely concerned and interested with what had been going on.

The Spark Talks were, and are, organised by The Nerd Girls. You can see, below, a list of other excellent Spark talks that were given at Lotusphere2012.

Test Driving the Bottlenose

It’s amazing how you can stumble upon things. In reviewing the results of a Google Alert for “Hootsuite”, I came across a reference to a new Twitter client called “Bottlenose“.

Bottlenose looks like a pretty powerful tool. You can read about it in this post on allthingsd.com, and check out, on the Bottlenose site, the “tour” of its features.

I have just signed up, and I’ve got to admit, it looks impressive. I understand that the beast is still in BETA, and that there are a few limitations, but I am going to give it a good try out over the next couple of weeks.

I’ll let you know how things go…

A comment by David on “Social Leadership”

In my last post, #SWCHAT – Social Leadership, I mentioned that there seemed to be the feeling that there was no such thing as “Social Leadership”.

In response, David Christopher, the host of the #SWChat’s, posted a really valuable comment. You can read it at the end of the above-mentioned post, but I feels it’s really worthy of its own post…

The term “Social Leadership” doesn’t really exist in business today but it was clear from the event that leaders need to start understanding and working towards being more social.

The reason reason? Empowerment.

With a social business infrastructure the old hierarchical structures are broken down and decentralised. Employee’s become more empowered and open collaboration becomes the norm.

Leaders therefore need to evolve their leadership styles to accommodate this type of new workplace, a social workplace. Once they embrace this type of leadership then the tacit and explicit knowledge of the employees can be shared openly and becomes an incredible asset. An asset that is often ignored or not realised.

This is the future, the next generation workplace as some call it but many companies are still a long way off achieving this.

The SWChat event last week clearly highlighted this.

I’m looking forward to next weeks chat. Thanks David.

#SWCHAT – Social Leadership

  Yesterday, David Christopher hosted another Social Workplace Tweet Chat.

Social Workplace Chat is a weekly event on Twitter where people from all corners of the globe come together to discuss topics around The Social Workplace. This particular chat session is an incredible way to learn more about the “Social Workplace”.

David is an excellent host, and knows, exactly, how to encourage excellent discussions on the topic in question. You can find out more about up-coming #SWCHAT’s, as well as interesting stuff over the most recent one, at http://www.stopthinksocial.com/swchat/.

This week’s chat covered “Social Leadership“.   The main feeling about this was:

There is no such thing as “Social Leadership”.
Leader is inherently “social”.

Further to that, David also put forward three other questions:

  • Why are companies not adopting a “Social Leadership Infrastructure”?
  • What type of people do you see embracing Social Leadership, and what type do you see fearing it?
  • Are introverts more comfortable with Social Leadership?

The answers to these were interesting. Based on the fact that the “Social” Leadership didn’t actually exist (see above), the responses to these questions tended to concentrate more on the adoption of social media (i.e. the web 2.0 tools used).

With regards the last question, many references were made to a book titled “The Introvert’s Guide to Success in Business and Leadership”. This seemed to be the basis for this week’s chat. I have bought the book, but have only had a chance to skim through it.  David, however, wrote about it on his blog.

I have captured the essence of the chat in Storify. Click here to read it for yourself to read the discussion (note I have removed Retweets, and any “small talk” tweets).

http://storify.com/markjowen/swchat-social-leadership

[Alternatively, you can download a PDF version here.]

(Social) Networking

Recently I read a post that resonated with me.

It was written by Charles Blakeman, and he questioned what was so special about social networking.

With his permission I have included his blog post below…

When we use the phrase Social Networking, do we really get it?

I’m not at all opposed to online networking – I use it all the time to build relationships, but no matter what medium you use to connect with people, it’s not about CONTACTS, but meaningful and lasting CONNECTIONS. It’s ALWAYS about being social. So maybe I don’t get it.

“Social networking” is the apparent standard description of online networking. But how is it that “social networking” is somehow just an online thing? I get business from my neighbors, my family, my bicycling friends, my golf friends, my business friends, my clients, and from people I meet in a restaurant, as well as from people on Twitter and Facebook.

“SOCIAL” networking is a great idea, in fact it’s the only way to network, by being social, not salesy – making friends and meeting needs. But most people who do offline or online networking aren’t social about it at all. Most networking opportunities are simply a place to collect business cards and try to sell things to people, which is why most serious business people with a true network and lasting connections don’t show up at networking events.

They’re too business doing real social networking – playing golf with a friend, hosting a small and intimate wine tasting at their house, having a cup of coffee with a few business associates, riding a bike with a half dozen others, or meeting with their very committed referral network. And in all this, their objective is to serve people and meet THEIR needs, which is the opposite of most classic networking strategies.

When truly social business people move online, they have no interest in networking, but in building a network, and they don’t focus on contacts, but on lasting connections. Twitter and Facebook look the same to them as a cup of coffee with a few friends – they’re focused on trying to serve others and see how they can push them forward, not on selling things to everyone that says hello.

So I’m confused. If “social networking” is something you do online, then what is connecting a friend with a potential employee for her, or meeting someone over a cup of coffee – is that “unsocial networking”?

The communications medium is not the magic. The willingness to serve other people where they are at, not where I want them to be, and to get them to their goals are the keys to the business kingdom. No matter what the medium, I will get farther by serving people than selling to them.

I can’t bring myself to call either online or offline networking “social networking” because it implies there are types of good networking that aren’t social. If people don’t like me, they won’t buy from me. What part of building a network SHOULDN’T be social? Maybe I just don’t get it.

More of Charles excellent posts can be read on the businessblogs site here

Learning about Klout

One of the people I follow on twitter is Shadeed Eleazer (@mrshadeed). He’s a cool guy and blogs about the digital world. He also creates video blogs.

One of the ones I watched recently was about Klout. He talks about what it is and how it works.

Definitely worth 3 minutes and 48 seconds of your time to view/listen to it.

Why Virtual Events Matter – a post by Daniel O’Leary

I have started watching the presentations from the AIIM Virtual Social Business Conference. Even though I was not able to “attend” the conference live, AIIM are making all the sessions available for a limited time.

Thanks to a twitter feed that was running at the conference, I saw that Daniel O’Leary, an “AIIM Capture Expert Blogger” had written an excellent post on the value of Virtual Events.

Here is a link to his post…Why Virtual Events Matter

 

My Diigo bookmarks for the week

Posted from Diigo. The rest of my favorite links are here.

I’ve just signed up for…The AIIM Social Business Virtual Conference

AIIM social_business agenda

I decided to sign up for the AIIM Social Business Virtual Conference, scheduled for 8 September 2011.

Looks like an impressive line-up. Really keen to hear what each speaker has to say. (The fact that the sessions will be available for up to a month after the conference is going to be invaluable.)

Tracks

There are three tracks:

  • Strategy
  • Use Cases
  • Governance

Agenda

Click here for AIIM’s Conference agenda.

Speakers

The impressive line-up of speakers includes:

Andrew McAfee – Founder of the term Enterprise 2.0
Keynote Speaker: Driving Collaboration and Engagement with Social Business

Dr. David Weinberger, – Author & Public Speaker
Keynote Speaker: The Network Way of Knowing and Deciding

John Mancini, AIIM, President
Keynote Speaker: Setting up for Success, The Social Business Roadmap; Lessons Learned & Next Steps

Claire Flanagan – CSC, Director, Social Collaboration Strategy
Getting Beyond The Field of Dreams: Building a Successful Social Business Strategy, Inside and Out

John Stepper – Deutsche Bank, Managing Director
Change the Work! Stop Evangelizing and Start Doing

Debra Logan – Gartner, Vice President
Key Issues for Enterprise Information Management, 2011

Edsel David – Fannie Mae, Director, Knowledge Management
Building an Effective Collaboration Framework

Andy MacMillan – Oracle, Vice President of Product Management
Today’s Successful Businesses are Social Businesses

Dianne Kelley – Viacom, Director of Records Management
Records Management in the Social Media World

Dan Latendre – IGLOO, CEO
Social started in the cloud – why should it live anywhere else?

Billy Cripe – BloomThink, Principal BloomThinker
Why Go Mobile? Am I Cool Enough?

Hanns Kohler-Kruner – HKK Consulting, Owner
How to Develop a Governance Policy for Facebook

Jacob Morgan – Chess Media Group, Principal
The Business Impact of Collaboration

Ajay Budhraja – Department of Justice, Chief Technical Officer
Agile Collaboration for the Enterprise

Carl Weise – AIIM, Industry Advisor
Survey of AIIM & ARMA resources

Bert Sandie – Electronic Arts, Director, Technical Excellence – Knowledge Workers
The Emergence of a New Breed of Savvy Employees

Ming Kwan – Nokia, Marketing Manager
Share to Connect at Nokia

Bob Larrivee – AIIM, Director and Industry Advisor
How Mobile Devices Will Transform Paper Processes

Jennifer Leggio – Sourcefire, Senior Director, Online Marketing
The State of Social Business and What to Expect in 2012

Ken Bisconti – IBM Enterprise Content Management, Vice President, Product Marketing and Strategy
Social Business meets Enterprise Content Management

Andrea Baker – Chief Social Engineer
How IT Learned to Stop Worrying and Love Facebook

Gayle Weiswasser – Discovery Communications, Vice-President, Social Media Communications
How Discovery Engages with their Audience

Jesse Wilkins – AIIM, Director Systems of Engagement
How to Develop a Governance Policy for Twitter; Records Management in the Age of Twitter

Steve Ressler – GovLoop, President & Founder
Community Development for Social Business, A GovLoop Story

Related Links

Speakers :


My Diigo bookmarks for the week beginning 8 August 2011

Posted from Diigo. The rest of my favorite links are here.