I’m studying the AIIM SharePoint Master course at the moment. (Refer my earlier posts here, and here).
I’m a “wolkjes” sort of a person (“wolkjes” is a Dutch word for clouds).
That is, sometimes to really get to grips with things, I like a visual overview (or as my wife puts it – I think in “wolkjes”).
So – I was mapping out all the information using MindManger, and had attached a PDF to one of the topics in the mind map. When I clicked on this, MindManager crashed on me.
Just to vent, I tweeted this fact. And then went straight to MindManager’s website. Within 30 seconds I had found a fix to the problem:
When attachment or MJC secondary document is opened, MindManager immediately crashes.
An issue has been identified when MindManager is used with the anti-virus software AVG v8 also installed. When a topic attachment or a Mindjet Connect secondary document is opened, MindManager utilizes The Windows anti-virus API to scan the document. With AVG installed, it also attempts to scan the document. With two scans happening simultaneously, a crash can occur. Mindjet is working on a solution to this issue.
In the same knowledge base article was a file that could be downloaded, and copied into the folder where MindManager is installed.
I did this, and restarted MindManager, opened my mind map, and clicked on the PDF attachment. It opened beautifully in Adobe Reader as expected. I was really happy to be able to resolve the problem so quickly.
In the interests of sharing, I jumped back onto Hootsuite, and tweeted that I had found the fix quickly on the MindManger website (and included the link to the kb article, of course). At the same time I noticed that Mindjet support (@Mindjet) had seen my initial tweet, and had responded asking for more information. This doubly impressed me!
My hat is off to Mindjet support! The ease in which I could find the fix, and the rapid (pro-active) response I got back via Twitter is an example of excellent customer service.