Emergent Collaboration

Mike Jacobs from Chess Media Group presented at AIIM’s conference in 2012. I discovered iton YouTube last night (click here to view it).

In his talk on Emergent Collaboration, he described a social business framework. This consists of 5 main areas:

  • Process
  • Organizational Culture
  • Governance
  • Goals and Objectives
  • Technology 

These 5 areas were further broken down into various sub-areas, You can click on the image below to see more on this.

This really got me thinking…you need to cover all five areas to make sure the adoption of a collaboration strategy is sucessful. Just having one is not really enough.

For example… having the technology is important, but this by itself is not enough…

Carl’s obstacles revisited

Despair

In one of my earlier posts I talked about my friend Carl. If you recall that earlier post, Carl was full of great ideas, and had passion and enthusiasm. This passion and enthusiasm, however, was just not harnessed in the right way. End result…Carl was despondent and feeling depressed. He ended up leaving his employer, which was a pity.

Forbes have published an article that lists 10 mistakes big companies make when it comes to keeping their talented staff. Looking at these, most of them seemed to apply to Carl. Namely:

1. You Failed To Unleash Their Passions: Carl was passionate about what he was doing.  This was not recognised.

2. You Failed To Challenge Their Intellect: Carl was given a slap on the wrist for “doing the wrong thing”, and was relegated to mundane tasks that did not stimulate his intellect at all.

3. You Failed To Engage Their Creativity: Carl was looking for new ways of doing things. He was trying to be innovative. He was told to stop “thinking outside the box.”

4. You Failed To Develop Their Skills: Not getting any support from his managers, Carl was attempting to develop his skills himself. This was perceived as “wasting time”.

5. You Failed To Give Them A Voice: Carl had ideas. No-one listened to them though.

6. You Failed To Care: At one stage, Carl really enjoyed his job. He worked hard, and often (at least in his eyes) went “above and beyond”. He knew that it was about ‘give and take’. He didn’t expect to be rewarded, but was hoping to get a little bit of respect.

7. You Failed to Lead:Carl was not getting the leadership that he needed. In the end – he tried to use his initiative to find his own way.

8. You Failed To Recognize Their Contributions:

9. You Failed To Increase Their Responsibility: In Carl’s situation, his responsibilities actually decreased. This had a big impact of Carl’s morale.

10. You Failed To Keep Your Commitments:

The above-mentioned “mistakes” are the ones that really capture the frustration that Carl was experiencing. Also read the original Forbes article for an extended explanation.

When that “Please confirm” e-mail is worthless.

I was poking around on the internet the other day looking for I.a.U.S. (Interesting and Useful Stuff) , when I came across a site that was offering a free “30 useful ways to do useful stuff” report.

The site was a legitimate one, and had a photo of the owner of the site, along with a bio, etc.I thought that the report could be a good one, so entered my e-mail address to down load it. And it was a good report with, indeed, 30 useful ways to do useful stuff.

Then the daily e-mails started coming in. They were harmless e-mails, packed with further useful tips, and I didn’t mind them too much. I’d have a look at them, and then delete them if there were not worth keeping.

But then I started going through the backlog of unread e-mail. There was one e-mail from the above-mentioned (or not-mentioned) company. It was from about three weeks ago. In it was a message  that asked me to click on an “opt-in” link to verify that I wanted to receive information. I did this and was taken to a screen that informed me that I would “now receive e-mail” from the company!

Makes me really wonder what the point of it all is…

The opt-in e-mail

The confirmation message

Yammer and Microsoft, a Win for Both Sides

Reblogged from Word of Pie:

Click to visit the original post

There is going to be no shortage of analysis of Microsoft’s acquisition of Yammer. I’m not going to take time to parse it all. I do want to share some quick thoughts on the acquisition while everything is still fresh on my mind and the deal seems more likely to be completed.

Yammer Cashing Out

Yammer was one of the pioneers in the the Enterprise 2.0/Social Business space.

Read more… 406 more words

Thanks to the wisdom of Gmail, e-mail that I receive where I am just "one of the many" gets filed away in the "Bulk" folder. I try to check it every now and then, and got a surprise today when I saw an email alerting me to Laurence Hart's latest blog post. I was surprised because he had written about the purchase of Yammer by Microsoft. I didn't even know that this had occurred! (Been very out of touch lately). You can read Laurence's post above. I like his analysis. Thanks Laurence

Dousing the flame

 
A friend of mine gave me a call the other day.

His name is Carl. I’ve known him for a long time so he lets me call him “Carl”.

Carl’s a young guy and has been quite passionate about the computer world. He has his own blog and used to write quite some eclectic material. Recently, however, he had been rather reticent with his ponderings.

As I hadn’t spoken to Carl for awhile, I arranged to meet him for a drink. It was quite at the bar. There was a group of guys who seemed to be discussing how to run a “search” project, but we tried to steer clear of that. We headed to a quite table and ordered a drink.

After the usual small-talk I asked him, directly, what was happening. Why hadn’t he written any blog posts recently.

“They’ve killed me”, he said. “Huh?! – what do you mean?” I replied almost choking on my beer. Carl went on “I’m dead…the passions gone”. I grilled Carl a bit more and gradually the story came out.

As I mentioned above Carl was really enthusiastic about the computer industry. He wrote some great blog posts, and would attend industry shows, and user group sessions when he could, just to see what the latest thing happening was and also to learn from others. In fact Carl had built up a great circle of what he called “Social 2.0 friends”. (I was a “social 1.5″ friend according to him). And Carl was happy. He liked learning.

He wasn’t always like this. Once upon a time Carl was just a standard “computer guy”. He did his work well, but when he was at home he didn’t really do anything special. He watched TV, he went to the movies with some of his Social 1.0 friends, and that was pretty much it. Any  ”further education” he got, any training, was always related to his job.

Then Carl had decided to improve himself. He started cautiously with his blog. (This is when I got to know him.) And he started reading more and more. Not only things that were related to his job, but articles and posts that discussed all facets of the computer industry. He even expanded this to include things that, on the surface, had nothing at all to do with computers.

I had been following Carl’s progress for awhile, and I could see that he was growing, and developing. Normally Carl was a reserved guy with not much self-esteem, but I could see a new confidence appearing. In our rare face-to-face opportunities, Carl had also mentioned the same. He was enthusiastic and didn’t want to stop.

But then, apparently, someone, where Carl worked, had taken exception to all this. Someone from high-up had come way down to talk with him. “Carl’, they had said (apparently) “you wasting time. What has all this to do with your work. You’re clearly a ‘fuzzy thinking’. You write all this crap, but with no real value.” Carl had tried to protest, but he was too shocked. “We’ve read a lot of what you’ve written…90% of it is just cut-and-paste bullshit. You don’t write anything original.”

And this is when Carl “died”. “After hearing that,” he said to me quietly, “I just lost the passion.” “I thought I was doing so well, and was hoping that someone would recognise the potential I was showing.” “Instead, they just want me to plod through my job”

I bought Carl another beer and let him rave on a little bit more. I wanted to tell him that what he was had been doing was brilliant, and how he had really been making leaps and bounds in not only his knowledge but also in the sort of person he was. He had now “drive” and a voracious appetite for discovery. Carl was feeling so morose at this stage that it seemed that nothing I would say would make a difference.

We decided to call it a night. We sidled past the group of “search project” guys and headed out the door. I ordered Carl a taxi and got one myself.

Later that evening, back in my flat, I had a chance to think about Carl’s situation. It seemed a shame that his newly developed talents were not being recognised. In fact, it seemed the opposite. Even though Carl’s blog was a hobby, it seemed to have been used against him. I know, myself, that writing a blog often “exposes” you as a person. If you want to write something “real”, your ideas, your opinions, and your personality will get reflected in the blog posts. And it seemed that this had allowed Carl’s employer to make a judgement on who Carl was in the workplace. And this was a shame.

In an ideal world, what Carl was doing, the metamorphosis that he had achieved, would be recognised and utilised somehow. Instead, it seemed in Carl’s case, that someone had decided that this “new Carl” wasn’t fitting nicely into the hole that he was meant to be fitting into.

Carl’s flame has been doused. And that’s a real pity. I’m trying to give Carl real encouragement so that he won’t “lose himself”.

Carl – if you’re reading this, don’t be silenced. Be yourself.

Promise #2 – The Public Sector Digital Landfill

Digital Continuity logo

Refer: 14 Unfulfilled Promises

Background

In my post “The Public Sector Digital Landfill” I described how NZ Archives were creating a Digital Continuity Strategy that would “ensure that valuable information is preserved and migrated when necessary to the latest formats and media, appropriate metadata is attached, and documents that are no longer relevant are securely deleted”.

I also expressed some excitement at the fact that NZ Archives had drawn up a “Digital Continuity Action Plan“, and stated that I would be following the progress of it.

Delivering on the Promise

I admit that I didn’t follow what was happening with that initiative. However, I recently made contact with Mike Crouch from NZ Archives.

Turns out that NZ Archives has been doing a lot with regards the Digital Continuity Action Plan.

Digital Continuity Action Plan

The Digital Continuity Action Plan is described beautifully in a publication that Archives NZ actually published in 2009. You can view it in HTML format here, or a PDF copy can be downloaded here.

The key messages given in the report really made sense to me. They are:

  • There when you need it – digital information will be maintained so that it can be accessed when needed.
  • Authentic and reliable – public-sector digital information should be tamper-proof and free of technological digital rights restrictions
  • Trusted Access – Publicly available information should be findable and usable by all New Zealanders,  and sensitive information will be protected from unauthorised access.
  • Do nothing, lose everything

2010 Conference

In May 2010, a conference was held with experts from Australasia, North America and Europe who presented on a range of aspects in the digital preservation and information continuity fields. There were three streams, and the presentations, and recordings of the sessions can be viewed/listened to here.

2012 Conference

At the end of March, another conference was held. The title was “Digital Preservation by Design”. It looked like there was an excellent line-up of speakers from around the globe.

Summary

The idea of digital preservation has been taken seriously by the government in New Zealand. The last of the four key messages (see above) sums it up well: “Do Nothing, Lose Everything.”

Promise #1 – The value of a Content Management system

Refer: 14 Unfulfilled Promises

Background

In my post “The value of a content management system” I described how the US Air Force Medical Service had added an E2.0 interface to their content management system, and finished the post by trying to find out if I could republish some of the material from the article.

Delivering on the Promise

Instead of republishing excerpts from the post, I have included a link to the post, so that you can read it yourself:

Social Network Enlightenment Found in the U.S. Air Force Medical Service

BLUG – I’ll be there

BLUG

I’m going to the Belux Lotus User Group conference that is being held in Antwerp, Belgium.

Am I a big Lotus user? No – not really.

Then why am I going? Because the sessions they’ve got lined up look excellent!

There are three main streams – Development, Administration, and Business/Other. I’ll be attending the “Business/Other” sessions.

Social Business

At this years “Lotusphere” (IBM’s big conference), there was a big focus on Social Business. And and looks like this will be playing a big part at BLUG.

After what looks like a very interesting Opening Keynote, there will be a Panel Discussion on  ”Social Business”. Does this “buzzword” actually has any credence?

Members of the “Panel” include Luis Suarez, who has been living without e-mail the last 4 years, Femke Goedhart, an IBM Champion (and someone that I met at a SharePoint event last year), Stuart McIntyre, a Social Business Consultant (and author of the blog Collaboration Matters, and Chris Miller (aka IdoNotes) from Connectria.

This is one discussion I’m looking forward to.

Further in the “Business/Other” stream there will also be sessions on Cloud Computing, Balancing freedom the freedom of social media with the corporate restrictions that are often necessary, hearing how to “survive” in the business world without e-mail, as well as some other interesting sessions.

As I mentioned, I’m not a big “Lotus” person, but I feel that you can learning can come from all different sources. So I’m ready to learn. I’ll be there with my notepad (yes – the paper-based version) taking notes.

I’m also looking forward to meeting some of the IBM/Lotus crowd. (If you see me there, come and say “Hello”).

Nerd Girls

And…before I forget - I’m looking forward to seeing the Nerd Girls. At Lotusphere 2012, these girls organised the “Spark Talks”. These talks are very, very good (and inspiring). I wrote about one of the Spark Talks in an earlier post, and I am keen to see what the girls have organised this time.

Re-categorizing

As I have mentioned in earlier posts (see below for a list), I like the way that AIIM’s Certified Information Professional certification captures the broad knowledge and skills that an Information Professional needs to have.

If you look at AIIM’s page on the CIP, you’ll see that everything has been grouped into “Knowledge Domains“.

I’ve decided, (in a loose fashion), to use these “Knowledge domains” as categories for my posts. I will make them sub-categories under a “parent” category of “Information management“. (I’ve highlighted the ones that I am going to start using straight away.)

I’ll go through my posts (226 so far!) and re-categorize where appropriate.

You’ll can see the categories either in the top navigation menu (running across the page), or in the Categories drop down menu that can be viewed at the side of the page (when you click “Home”, or at the bottom of the page (when viewing each post individually.)