The Importance of “Rituals” in Professional Relationships

In a TED talk, Dr Abraham Verghese says that:

“The most important innovation in medicine to come in the next 10 years: the power of the human hand.”

In this talk he describes how there is the ritual that is often the most important thing for the doctor-patient relationship. It is the “human contact” that makes the patient feel that there are being cared for.

One interesting example Verghese gives, is the “ritual” of the daily rounds (in a hospital). In earlier years, this involved a group of junior doctors crowding around a more senior one as they went from bed to bed to check on, and discuss, the patients. Nowadays, this is more likely to happen with all the doctors sitting around a large table, all with access to print-outs, computer screens, etc, etc., without the patient even being present.

This is true for a lot of situations where there is some professional relationship. It is the presence of the “expert” and the way they perform their “ritual” that gives the customer a sense of “being taken seriously”.

Verghese gives a great talk. I’m definitely going to have a watch of this again at some stage.

Abraham Verghese: A doctor’s touch

“Photo ops” & “post topics” – they’ve re-wired my brain

Ever since I got my new smart phone (Samsung Galaxy 2S), I’ve (re)discovered the joys of photography.

Sure – I have a “proper SLR digital camera which I’m very happy with, and can do incredible things with, but the smartphone has given me the chance to have a camera with me almost always.

Combined with the fact that I have photo editing software also installed on the smartphone means that I don’t have to “transfer” the file before I add a filter to enhance it.

And being able to then upload the photo to an online storage site is just great. (My photos upload automatically to Google+, but I use Flick’r as my “showcase”.)

So, taking photos, of what I consider to be interesting scenes, is now a new enjoyable hobby of mine. So much so that anywhere I go now I’m looking for “interesting” shots. So much so that if I’m driving and I pass something that “catches my eye”, I’ll either stop straight away or try and do a U-turn as soon as I can, and trying somewhere relatively safe (but not always) to stop the car.

This continual alertness for “photo ops” is something that happens, now, automatically. I don’t have to  consciously think about it. And the same thing is happening now when I read articles on the internet. My brain is automatically determining whether I could use what I’m reading a blog post. “Is this subject related to what I blog about?”, “Is it something that I have an opinion about, or could expand on?”

It’s as if I’ve set up my own Google Alerts in my brain (with some more complex selection criteria).

And, my good reader (yes – you know who you are), if you have read some of my other “why do I blog?” posts, you’ll know that this analysing of content, this critical thinking, is what I was aiming to achieve. So I’m happy.

On the photo side – as I mentioned I really enjoy capturing unusual, or interesting scenes. I upload them to Flick’r, but don’t do it to attract viewers. (The same with my blog posts – if people read them, I consider it a bonus, but it’s not the main reason I write them).

So – I got a really nice surprise this morning when I saw a tweet from Ben Evans in Australia, someone I’ve been following, but have never really interacted with.

Ben’s tweet was:

When are you giving up the day job to become a full time photographer? These photos are a nice diversion in my tweet stream

It was cool to know that someone enjoyed my photos.

Thanks Ben

 

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“The New Normal” – my initial thoughts

I have been given a copy of Peter Hinssen’s “The New Normal“.

This book is about the

“advancement in technology” that “is creating a new ‘normal’ where relationships with consumers are increasingly in a digital form.”

Hinssen claims that we are “half way”, and that amazing things are going to be happening.

I’ve only just started reading the book, but here are my thoughts so far (as reviewed on  Goodreads) …

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The New Normal: explore the limits of the digital worldThe New Normal: explore the limits of the digital world by Peter Hinssen

28 February 2012

Just started reading this book…but so far I am unimpressed.

Hinssen is telling us nothing new. Yes, technology has made a big jump. Yes, there are young people today who have never had to use an “analog” anything. Yes, for them digital is normal.

And – another thing that irks me is the concept that we are “half way”. How do we know that we are half way? Half way to what? Saying that implies that there is a defined endpoint. And then what?

As mentioned – I’ve only started reading this book (up to page 14). The things that I mention above are enough to make me want to keep reading. I want to see if Hinnsen moves away from this “wow – all this new technology” stance and offers something that isn’t self-evident. I also want to see whether he expands on this “half way” idea.

I will add to my comments once I have finished the book.

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Here is a video that gives a “teaser” of his book…

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My “Interview”

I was honoured the other day when Bryant Duhon, Editor and Community Manager at AIIM International, asked if he could “interview” me. Below is the result:

 

I want to say a big Thank You to Bryant. I’m really happy with the write-up.

You can read the original here, and the links to my sites can be seen on my About Me page.

 

I’m not a “late adopter” – I’m a “Late Bloomer”

I’ve never really been into FaceBook.

I didn’t start using Twitter till 2010.

And the whole iPod / iTunes thing (that is – before the iPhone came out) was totally unknown to me. Those around me would look perplexed when I responded “Huh” to any conversation on this.

“Web 2.0” was alien to me (hell – what happened to 1.0?). “Gamification” sounded like something cute, and as far as I was concerned the “Cloud” was something that got in the way of the sun.

I felt that I was an “old fuddy duddy”, a dinosaur, a relic from a simpler time (just to be melodramatic).

However, I knew that I had to come to terms with this new “fad”. If only to be able to talk with others in my field.

When I first started tweeting, I remember I was shocked when I got my first “follower” (“Who is this person? “How did they find me?”). It was also around this time that I started blogging. I wasn’t really sure why, but it was a way to “put down on paper” what my thoughts were regarding the technology I work with.

It always bothered me that I seemed to be always ‘lagging”. That new things were coming out, and I was never an “Early Adopter”. Never on the cutting edge. 

Then, last year, I read Malcom Gladwell’s book “What the Dog Saw”. Chapter 8 is titled “Late Bloomers”.

In it he talks about creativity, and describes some findings economist David Galeson had made in the world of art.  Of the famous artists, there were those who did their best work when they were young, who knew what they wanted to achieve (Picasso), and then there were those who didn’t do their best work till much later (Cezanne).

It seemed that the younger “prodigies” start with a clear idea of where they want to go, and then they execute it.

On the other hand, the older “late bloomers” have imprecise goals, and tend to “explore” in a tentative, and an incremental, way.  And, for these artists, because the goal is imprecise, they never actually get to a point where they say. “Goal achieved!” They just keep exploring, testing and discovering along the way.

This really struck me as interesting. It made me look at what I have been doing. As I mentioned above, I never started out with a goal when I started my blog. I never had an idea what I would be doing with Twitter.

But, looking back, I can see a journey of incremental discoveries. The “subject matter” of my posts were, initially, to do with “document management in a regulated environment”. But as I have done research on this, it has lead to other areas that, while not directly related, have a tenuous link with the initial concept. And these have, in turn, taken me to other, loosely connected, areas of interest.

This “way of learning”, this “exploration”, is a good example of “naturalistic vs. mechanistic” learning. It is my own passion, my own interest that is leading me on this journey. And I get the feeling that it has given me a far better (may I say “wiser”) view of things, and how they can be used, and applied in real-life situations.

I am proud to call myself a “Late Bloomer

Other interesting “Late Bloomer” posts

My first impressions of…Scrum

I’ve signed up for a SCRUM course. Yeah – I want to learn more about it…

There is some pre-course “reading” to be done (actually some training videos). Now, I actually like the whole idea of SCRUM. That is – you can’t get users to define all their requirements at the beginning of a project. In the cases of new technology, users don’t know what they want until they see it, so asking them for their “clearly defined” requirements at the beginning means a world of pain once you get further done the line.

So, it was with a lot of enthusiasm that I sat down, and watched the training videos.

While I still agree with the principle of SCRUM, the “names” given to “normal” things, made me smile.

In fact, it made me think of me think of Jordan Bortz’s excellent post “Howto: Create and Promote a new (but popular) Agile Methodology“. In this he takes a slightly irreverent look at this methodology.

Also Software Maestro hit the nail on the head with this one – “SCRUM Master Jar Jar

Other useful links

Exciting Times ahead with AIIM

I’m honored to have been asked to be an Expert Blogger for AIIM!

That’s right – I’ve been designated an AIIM ECM Expert. I’ve even got a new purple badge that has been added to my AIIM profile. (It’s sitting on top of the AIIM Ambassador badge!)

I’m very thankful to the editor  at AIIM (Bryant Duhon) for giving me this opportunity, and it’s also fantastic to be include with such intellectual giants as Chris Walker, Joe Shepley, Laurence Hart, Cheryl McKinnon, Jesse Wilkins, Jeremy Thake, Christian Buckley, Nick Inglis and many, many more. (For a full list click here).

I’ve been given the OK to publish any post I write for AIIM, also on my own blog (i.e. this one), but with a lapse of a couple of weeks.

At the same time, I’m still very interested in other areas that don’t quite fit the scope of my AIIM designation. If I feel the urge to put fingers to keyboard and write about these, they will also be appearing here.

I’m really stoked about this, and look forward to writing some smart stuff.

Infographics – some examples of REALLY good ones (maybe)

If you have read my earlier post on Infographics, you’ll recall that I bemoaned the fact that some of the so called infographics coming out these days are just not making the grade.

This evening, my good reader, I came across a blog post that showed seventeen examples of “excellent” infographics. Initially I was excited by what I saw, but then, on closer examination, I actually discovered that while some of the infographics were, indeed, visually exciting and really “painted a picture”, some of them were just statistics with a coloured graph.

Infographic #1, #2, #3, #4, and #5 were prime examples of what I have been saying. They give you information in a great way and add value, rather than making you think “D’uh – you could have just given me the raw statistics, or information.”

Infographic #6 and #7: “D’uh – you could have just given me the raw statistics.”

Infographic #8, #9 and #10: Are great representations of the data.They made me really study them to try and get more information out of them.

Infographic #11 and #12 were poor. These were just numbers. That’s all. I wasn’t stimulated to think about what I was looking at. (In short – they were boring).

Infographic #13, #14, #15 and #16. I like these ones. The information present, again, caused me to stop, while my neurons, and synapses, sprang into life.

Infographic #17. At the risk of repeating myself “D’uh – you could have just given me the raw statistics.”

Have a look at the post (click here), and let me know, in the comments, if you agree with what I have said.

A Blog Post title…5 ways to write a STUPENDOUSLY good one

Hi there reader. Welcome (back).

In this post I want to talk about the title of a blog post.

I’ve been reading a lot of stuff on the Internet that states (ad nauseum) that the blog post title has to be catchy, compelling & with a “sense of urgency“. Otherwise you might as well not write a post at all. They also state that having numbers in the title is a winner. (For example, I bet the “5 ways..” in the title of this blog was a like magnet…and, I have to apologise, I used it just for that reason.)

(Note – I updated the title to include the word “STUPENDOUSLY” as an example a ludicrous use of hyperbole in a blog post title.)

I find a lot of these techniques to be a bit “dishonest”. Oh sure, a lot of the blogs posts that have titles that have a number in them (“6 incredible ways to increase your readership”, or “15 secrets that we will never tell you”) do tend to deliver, but I hate the fact that this technique has to be used.

Personally, I don’t write my blog posts to be read. I know, that sounds weird. Certainly, if I get people actually taking the time to read it, then that is fantastic, but it is not the reason I write.

I write to get my own thoughts about technology and related subjects “on paper”. I helps me know what I know.

If you look at a thesis written for a PhD, do they ever have a number in them that is intended to draw in the reader? (For example, should a thesis titled Constraining Global Biogenic Emissions and Exploring Source Contributions to Tropospheric Ozone: Modeling Applications“ be better off as “12 Ways to Show how CO2 contributes to Ozone“? Sure, it’s a simple title that tells you, more or less, what’s it’s about. You do get the feeling of “Wow – I’m going to read that to find out what these  12 ways are”, but it sort of lowers the expectation of the thesis.

Now, I’m not saying that blog posts should have such lengthy titles, (for an example of a model for creating such titles, see the comic at the end of this post), but I just want to point out that some blog posts are written to merely “capture” something – a person’s opinion, or a their understanding of something, or to provide knowledge on something. They don’t necessarily have to be read by fifty thousand people within 6 hours of being published. Instead they are available for future discovery (for example, a person may do a search using one of their favourite search engines), or are shared by a small (global) group of people with an interest in that particular subject (a “community of interest”).

Having said that, a good title does help explain what the post is about, (and I intend to go back over my previous posts to make them a little bit more helpful.)

And here’s that comic I mentioned…

Click on the image to see more great “PhD” comics 

How Apt… The desire to Write

I just finished writing my last post, clicked on Published, and waited while WordPress put a stamp on it and sent it off to the world.

Then, WordPress displayed an encouraging message on the side of the screen saying that “This was my 179th post!”, as well as showing an “inspiring quote” underneath it…

The desire to write grows with writing.
— Desiderius Erasmus

Initially I gave it a passing glance, but then I stopped and re-read it…

The desire to write grows with writing.
— Desiderius Erasmus

This was amazing. I’ve become more and more aware that when I write, I end up wanting to write more. It’s as if there are more than the standard 4 neurons firing in my brain (of course neurons don’t “fire”, then tend to “release chemicals and electrical charges”, but there is no actual “fire”). 

Whatever’s happening I find myself looking at, and reading things differently. I start to really “analyze and process” what I’m taking in, in an active way, rather than just passively letting the blah, blah, blah travel from my eyes to that grey mass in my head where it competes with more important details such as what is for dinner tonight, “did I turn off the stove this morning”, and an assorted other thoughts that I am, unfortunately, not allowed to include in this blog post.

And that was what one of my main goals was when I started writing this blog. It was also akin to something that Andrew Chapman confessed to me to me when I was just a bright-eyed, innocent, blogger (with only a few posts under my belt). Andrew said “it helps me understand what I’m thinking” (or something similar. Andrew, my apologies if this is too far off the truth).

So – the above quote, from Mr Erasmus is pretty accurate. “Writing really does beget writing” (to paraphrase).
No wonder they named a university after him! (Despite the fact that he has an extremely pointed nose and looks like the kind of person you wouldn’t invite to your party).

It also goes to show that some things have not changed over the last 600 years.

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